Frequently Asked Questions
How do I place an order?
You can order online or by e-mail. You can place a regular weekly order or try a sample box. All we need is your name, address and phone number and the box you'd like to try.
Can I choose what's in my box?
You can adapt your box, for example, we can change quantities and leave out items you don't like. We are unable to supply boxes with contents to order because we buy in large quantities and provide a varied selection each week.
How do I cancel my boxes for my holidays or if I no longer require deliveries?
Either by phone, e-mail or leave us a note when we deliver. We need 3 days notice of cancellations please.
Can I change my order?
Yes, at any time. For example, if you'd like to add salad for the summer or increase potatoes in the winter that's fine. Also if you'd leave an item out just for a week or two or have guests for the weekend and need a larger box we can do that. To make any changes we need 3 days notice please.
Do you deliver in my area?
We deliver to the whole of the UK! If in any doubt, please contact us.
Do I have to be home to receive my box?
No, when you place your order we will ask you where you'd like your box left when you're out (this may be your doorstep, back door, garage, garden shed etc). We ask you to leave your old box for collection.
How do I pay for my boxes?
You can pay by cheque or cash, weekly or monthly. Most of our customers pay by cheque at the end of each month for the boxes received that month.
If you're out when we deliver whether you pay weekly or monthly, you can either leave a cheque out for us to collect or post your payment. If you forget, we'll still leave your box and phone to remind you!
How do I know it's organic?
Just taste it - it's obvious!
How is my produce packaged?
Using the bare minimum. Your box will be one that we have received our produce in and our boxes are used until they fall apart! We collect your empty box each week when we deliver your new one. Only delicate items such as tomatoes and grapes are put into recycled paper bags.
Any Questions?
If you have any questions that are not covered here then please get in contact, we are happy to answer any questions regarding Going Organic.
